Policies

By contracting with Cottage Collections, you agree to abide by the policies and terms below. These policies are in addition to your individual contract terms and may change without notice.

Rates

Once your preliminary design has been completed, it will be made available for your review. At this time, you will have the opportunity to request edits/changes. These changes will be completed and once again made available for your review.

All package prices/estimates are based on two basic edits. However, the final balance will be based on how many hours spent in the design process. Any additional changes to the design will be charged at our hourly design rate. It is important that you have a clear idea of what you would like designed so that you will end up with "your vision" rather than ours. Take the time to visit other websites to get ideas of style and colors that represent the look you're hoping to achieve on your website. This will help eliminate costly changes.

After our services are completed, please test for function and accuracy within 60 days. Any maintenance after this period of time is covered under our optional customer care plans.

If you experience any technical difficulty with your site, please check with you hosting company first. If we troubleshoot your site and find the error was on the part of your hosting company, our hourly rate will apply.

All graphic sets/Web graphics, deposits, and web design is non-refundable. Fees for web/graphic services are payable in advance. Once deposit is received, we will begin work on your project.

All Web content must be forwarded to us by the start of your design. The time frame will be discussed at the time of initial deposit (usually 2-3 weeks depending on length of waiting list ). If we do not receive your content within this time frame, your name will be added back to the bottom of the waiting list, and work on your website will not continue until all content is forwarded to us.

Please be sure your editorial and image content is copyright free, public domain, or that you own the copyright to all material you send us to include in your site. We are not responsible for copyright infringement of any Web content that you have provided to us to include in your design.

Public domain material is anything that is not currently copyrighted (or has lost it's copyright), and is now available in the public domain to be used by the public as we see fit. You can use these materials without having to obtain permission. If something is public domain or free of copyright you can edit it, copy it, and do pretty much whatever you’d like with it. It is safe to assume that anything published in the United States before 1924 is public domain. If an item is trademarked, it does not fall into the public domain category.

Note: if your hosting provider does not support FTP and requires that pages be created using their proprietary software or web interface, there will be an additional charge (e.g. Homestead, Yahoo Stores, etc.) due to the time involved for us to navigate their software.

All Cottage Collections sites require a small, unobtrusive link at the bottom of each page, back to http://www.cottagecollections.com/.

Thank you for taking the time to read our web policies and pricing structure. If there is a service that you require that is not listed, please feel free to ask. If it is at all possible for us to do so, we are happy to help.

Services and Rates

We offer graphic design, illustration, Web design, Web development, logo design, blog design, ad design , print layouts, digital photography, Web re-designs, Web maintenance, Flash programming/movies, custom programming, slide shows, search engine optimization, image scanning, image optimization, auction templates, Web graphic sets, and more. See services below.

Web Maintenance: $75.00/hour - If you don't know how, don't want to know how, or just don't have the time to maintain your website, we will be happy to do it for you on a weekly, monthly, or as-needed basis. This service will be billed at our current hourly design rate of $75.00/hr unless customer care plan is purchased.

Additional Services: Hourly rate applies to all services noted below.

  • Custom Graphic Design (request estimate)
  • Ad design
  • Blog design
  • Facebook Avatar and welcome page design
  • Business card design and cost of printing
  • Ad and link banners
  • Page headers
  • Shopping cart setup (based on complexity of cart)
  • Custom JavaScript/Flash Movies
  • Custom graphics sets
  • Please request a quote for all other services

Feel free to e-mail us any questions you have. We would love to talk to you about designing your website, your logo or any other graphic design needs. If you would like a call back, please include your phone number. Initial consultation is free of charge.

Prices subject to change without notice. All estimates are valid for 30 days.

Current Hourly Rate for Graphic/Web Design $75.00/hour (1-hour minimum)
 
Disclaimer: Cottage Collections is not responsible for the content, products, or services of individual websites designed by us or designed using our graphics. We reserve the right to refuse service to anyone based on questionable or illegal content as well as unreasonable expectations that go beyond the scope of our policies and original agreement.

LIMITATIONS OF LIABILITY

Ownership of Completed Work

WHEN PROJECT IS COMPLETED AND PAYMENT ACCEPTED, ALL FILES (INCLUDING GRAPHICS, CODE, AND OTHER RELEVANT INFORMATION) BECOME THE PROPERTY OF THE CLIENT. COTTAGE COLLECTIONS IS NOT REQUIRED TO PROVIDE A BACKUP OF THESE FILES, NOR IS IT RESPONSIBLE FOR MAINTAINING OTHER SERVICES NECESSARY TO THE OPERATION OF THE COMPLETED WORK. THIS INCLUDES BUT IS NOT LIMITED TO HOSTING, DOMAIN RENEWAL, SSL CERTIFICATE RENEWAL, AND E-MAIL SERVICES.

IT IS THE RESPONSIBILITY OF THE CLIENT TO MAINTAIN BACKUPS OF THE COMPLETED WORK AND ASSURE THAT ALL THIRD PARTY SERVICES ARE KEPT CURRENT AND OPERABLE. IN THE EVENT THAT ANY INFORMATION IS LOST AND COTTAGE COLLECTIONS HAS A BACKUP AVAILABLE, THERE WILL BE AN HOURLY CHARGE TO RESTORE THE FILES AND/OR SERVICE. 

Technical Support

TECHNICAL SUPPORT IS PROVIDED FREE FOR UP TO 60 DAYS FROM THE COMPLETION OF A PROJECT. A PROJECT IS DETERMINED AS HAVING BEEN COMPLETED ONCE THE TERMS OF THE CONTRACT HAVE BEEN MET. DURING THIS TIME, IT IS THE CLIENT'S RESPONSIBILITY TO VERIFY THAT THE COMPLETED WORK IS OPERATING AS REQUESTED AND THAT ALL CONDITIONS OF THE CONTRACT HAVE BEEN MET TO HIS/HER SATISFACTION. AN HOURLY CHARGE WILL APPLY FOR ALL TECHNICAL SUPPORT PROVIDED BEYOND THE 60-DAY GRACE PERIOD.